People focused technology and product executive with extensive experience in large scale market facing product solutions using best practices in product development, service delivery, lean and agile. Experienced in digital transformation, cloud migration and technology strategy to improve operations, customer experience and drive business growth. Adaptable leader able to span defining strategy, M&A, lead complex programs, engaging with the board, and leading delivery.
Proven track record in conducting due diligence for M&A activities having executed on 7 acquisitions and then successfully integrated businesses for sustained revenue growth and increased asset valuation.
Led technology departments across business units managing delivery and operations for multiple product lines, coaching leaders and teams, balancing applying process and metrics, with team empowerment, ownership and accountability to ensure successfully 24×7 delivery while building and maintaining a positive and healthy culture that delivers consistent business growth.
Key Skills
Proven success in:
- Technology and product strategy
- Solutions architecture
- New product development
- Lean agile software development
- DevOps and DevSecOps
- System reliability engineering
- Cloud transformation
- Large scale system and solution architecture serving millions of customers
- Cyber security (PII, PCI, GDPR)
- Organization definition, design and operation
- Leadership and team development
- Budget management
- Third Party Management
I have created teams from scratch and grown teams to scale the business and led operational change to drive efficiency, scalability and quality improvements.
Passion
Delivering technology solutions that serve our company and community.
Designing and implementing performant and resilient solution architectures that deliver world class customer experience under any demands. Delivering scalable and cost effective solutions that drive business success.
Leading technology teams to make sure that customers get a fantastic experience across all platforms using the right technology to enable it, no matter the scale of use by the market.
Most importantly I like to make sure we work in a culture that is fun and engaging, aligning people’s passions with the goals of the business to drive results, and helping our teams and customers learn and grow together.
There is no point in working unless our customers and our teams enjoy what we do!
Principles
Customer obsession, execution excellence, trust, partnership, respect, transparency, empowerment,
accountability, alignment, clear communication
Read the Management Philosophy & Approach to see how I implement these principles.
Career Highlights To Date
- Defined and rolled out eBay/PayPal’s internal enterprise mobile strategy and evolved the technology strategy and execution of organizations such as Visa, VMWare, Gap, Williams Sonoma, Genentech and Standard Chartered Bank – to name a few.
- Successfully scaled teams to 8x their initial size while maintaining high employee engagement and efficient delivery across all software development and delivery practices.
- Performed the technical due diligence and then managed the integration of 7 acquisitions
- Developed and integrated products using micro-service architecture and the 12-factor app methodology using containerization and serverless technologies for cost effective cloud-based solutions.
- Planned and executed cloud transformations to enable capital cost savings and streamline operational costs, while enabling elastic and scalable delivery of solutions to customers to support business growth.
- Technical Test Manager for XBOX Europe and Australia.
- Implemented Agile and DevOps practices to enable efficiency, low overhead and improved ownership and engagement within teams.
- Implemented Cyber Security practices for protection of PII and PCI data, managed SSAE audits and certifications for compliance to regulatory standards.
- Implemented SRE practices to improve and ensure excellent customer experience in the use of SaaS products.
- Managed international multi-location teams well using the same approach as local co-located teams: by building relationships, knowing my team’s passions, empowering my teams and agreeing ownership, ensuring alignment to strategy and goals, using OKRs and metrics to drive business growth.
Work History
Solution Partner, Vertical Relevance April, 2021 - Current
- Leading consulting teams on solution architecture, DevOps, security, resiliency, performance and operations for top tier Financial Services organizations to achieve their business goals using AWS.
- Lead services delivery for clients for the AWS consulting practice, supporting sales, hiring and operations activities to ensure we deliver world class services and solutions to our clients.
- Lead the Application Modernization competency to enable Financial Services clients to re-platform or refactor their workloads onto AWS using cloud native services to achieve business goals using VR and AWS recommended best practices.
- Mentoring and coaching consultants on self-management, technology and consulting delivery and career development.
- Support Sales activities as delivery partner to sell services across the largest financial services firms in the world and win sales to significantly grow the business.
Senior Director Engineering - HostGator, Endurance International Group July, 2020 - April, 2021
- Led the technical strategy, delivery and operations for HostGator Engineering and Product Delivery to ensure high quality high scale hosting platform delivery for customers with over 4M sites.
- Brought in clear definition of success for Product Delivery across all functions, quarterly agile planning and execution practices, Engineering practice management and proactive definition of technical strategy and architecture. This was done to improve planning and delivery alignment with business strategy and improve generation and achievement of the brand operating plan and alignment with other functions across the company. This resulted in increased efficiency, achievement of quarterly delivery plans and in conjunction with other functional improvements, turnaround and return to growth of the business.
- Partnered with Agile team to drive quarterly planning based on Scaled Agile Framework to enable a clear portfolio plan and delivery improving from 44% delivery to 90% delivery.
- Implemented the HostGator.com Technology Leadership Team to drive alignment on technology strategy and engineering excellence and improve Engineering practice management.
- Managed the Engineering 24×7 incident response team providing rapid response from incident definition through remediation.
- Provided Engineering support and investigations for real time support of critical Marketing events using real time user experience metrics to ensure success for sales goals.
Personal time off Feb, 2020 - July, 2020
- Took some time to decompress, relax, learn and re-focus before finding my next role.
Senior Director R&D, Digital - Finastra May, 2019 - Jan, 2020
- Led Engineering for the Digital SaaS and Mobile portfolio for North American Community Markets (Malauzai, FDFO, Cavion, uOpen, Encore, EZTeller).
- Partnered with Sales, Global Services, Support, Customer Relationship Management, IT and the executive team to improve alignment on business objectives to improve market delivery.
- Delivered architectural improvements to increase performance and availability of products under increased load due to growth in use and led the Engineering team to an SRE practice.
- Managed the Engineering 24×7 incident response team providing rapid response from incident definition through remediation.
- Implemented Scaled Agile Framework to enable portfolio delivery across multiple Agile Release Trains to improve value delivery to customers.
- Improved team engagement by agreeing measurable goals, defining ownership and supporting bottom-up planning.
- Implemented CI/CD pipeline to improve efficiency and quality of build and release of software.
- Managed teams across multiple US locations and India and defined a growth strategy into the Philippines to enable 24×7 support and cost-effective scaling of R&D operations.
Vice President, Engineering - Certica Solutions Oct, 2015 - May, 2019
- Owned Software Product Delivery and Operations, InfoSec, IT and implemented Agile, CI/CD and DevOps achieving increased efficiency through well-defined metrics, shorter release timelines (in some cases from 6 months to 2 weeks), better customer experience through higher quality delivery of products, delivering on our business strategy, improving overall company valuation and enabling M&A due diligence.
- Drove improved architectures across the portfolio of products using the AWS Well Architected Framework to drive changes to improve time to market, elasticity and scalability improving customer experience and lower operating expenses.
- Rolled Scaled Agile Framework program management practices resulting in predictive delivery within target schedule +/- 5%.
- Conducted M&A due diligence and managed the successful integration of product teams through the K12Dynamics acquisition.
- Implemented improved InfoSec practices for the entire company to improve cross company operations to meet the demands of evolving security and privacy practices for PII in education and to mitigate business risks.
- Conducted M&A due diligence and managed the successful integration of product teams through 6 acquisitions (Academic Benchmarks, Educuity, ItemLogic, Unbound Concepts, TE21, K12Dynamics) and raising capital with New Harbor Capital.
- Defined and managed the implementation of capitalization practices in products with the CFO, CEO and auditors to enable R&D capitalization for board reporting goals and improvement of EBITDA by $1.3M in 2016, $1.8M in 2017 and $2.3M in 2018.
- Introduced product budget management reducing technology costs by 10%.
- Implemented incident management for the Products providing 24×7 support to our market.
- Managed teams in 7 locations across the US and Europe.
Director, Engineering - Accruent Aug, 2011 - Oct, 2015
Siterra Product – Dec 2012 – Oct 2015
- Defined and implemented a 3-year architecture strategy to improve performance, scalability, maintainability and lower operational costs for Siterra resulting in 100% uptime for 8 consecutive months in 2014 and improved customer experience, while saving the company $1M+ in operating costs.
- Champion for the development of our teams and the evolution and improvement of the company culture that is directly related to improved business performance, achieving 20 consecutive quarters of EBITDA growth and recognition as a top employer in Austin in 2013 and 2014.
- Oversaw the integration of the product development department with the acquisition of Expesite LLC into the Accruent product family.
- Executive ownership of all aspects of Engineering operations for Expesite and Siterra.
- Selected to participate in and successfully graduated the year-long Executive training run by Vista Equity Partners to understand all areas of operations of the Vista run company business model.
All Products – Aug 2011 – Dec 2012
- Responsible for the development, delivery and operational management of the people, process and tools for the delivery of the on premise and Saas Accruent, FAMIS, Siterra and 360Facility products.
- Matured the culture through use of metrics, empowerment and ownership and implemented improved engineering practices resulting in improved customer experience.
- Drove knowledge transfer, process definition and continual improvement across organizational boundaries and ensuring efficient utilization of teams and corporate resources in the full lifecycle of delivery and support of our products.
- Partnered with VP Engineering to grow the team from 15 to 120 engineers and implementing architecture, unit testing, automated testing, performance testing and release management practices using Scrum and Kanban.
Technology Enablement Practice Lead - Slalom Consulting Oct, 2009 - Apr, 2011
- Grew Technology Enablement Custom Development and Mobility practices to $4 million per year in revenue, from initial sales pursuit and engagement strategy through the delivery of engagements.
- Developed a lightweight delivery methodology with supporting processes and tools for consulting projects defining a baseline for consistent delivery and responsible for driving the customer satisfaction to 95%.
- Defined eBay/PayPal’s Enterprise Mobile Strategy and governance processes for the ongoing development of enterprise mobile programs for Genentech, Standard Chartered Bank and VMware.
- Managed the teams and engagements for IT strategy, architecture assessments, infrastructure, enterprise, SaaS and e-Commerce applications and process improvement initiatives for retail/e-Commerce companies such as Gap, Williams Sonoma, eBay, PayPal and Walmart.com.
- Key member of the National Custom Development Steering Committee responsible for defining, implementing and continual improvement of a cross company collaborative community for consultants.
Consulting Manager Western Region & Engagement Manager - Magenic Technologies Oct, 2009 - Apr, 2011
- Awarded National Consultant of the Quarter and President’s Club
- Stand in Consulting Manager for the Western Region managing a team of 35 consultants generating $15M/year revenue.
- Re-architected a financial management platform for Visa to allow them to expand the use of their software to international markets, achieving growth of $20M in sales.
- Managed the delivery of architecture and software development services and fulfilled the role of architect to one of Magenic’s largest revenue generating clients ($9M), enabling the client to take on $15M worth of new business by refining their existing platform and offering SaaS solutions to new markets.
- Advised client on IT strategy, governance, project management and service management methodologies. Feedback from client’s VP of IT related my input directly to getting stalled projects back on track, enabling the client to meet their strategic goals for the fiscal year.
Other Prior Experience
- BEA Systems – Engineering Program Manager, Business Interaction Division PMO (Jun, 2006 – Oct, 2007)
- NVIDIA Corp – Program Manager (Apr, 2003 – Jun, 2006)
- VMC Consulting – Technical Test Manager, XBOX Europe & Australia (Jul, 2002 – Feb, 2003)
- Epicor Software – Senior CRM/ERP Consultant (Apr, 2000 – Jul, 2002)
- Fujitsu ICL – Software Engineer & Team Lead (Sep, 1996 – Apr, 2000)
Certifications
Others:
Certified Scrum Master, Advanced Strategic Project Management (Villanova University), Pragmatic Marketing (Foundation, Focus), MCSD.NET, SCWCD, SCBCD, SCJP
Recommendations & Resume
View 36 recommendations on LinkedIn
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